Call Center Consulting

Call center consulting
from the people who actually run one

Most consultants sell you a plan and walk away before a single dial goes out. Premura diagnoses your outbound setup the same way, then builds the appointment-setting floor and runs it day to day. Advice you can act on, or advice we execute for you.

160+Trained agents on our floors
7–8 hrsSetters dial per day
WeeklyCalling data refreshed in-house

What call center consulting
with Premura looks like

A consultant who has built and managed outbound floors for solar, roofing, and home-services companies since 2022, not a slide deck from someone who has never run a shift.

From diagnosis
to a floor that dials

Consulting that ends in a running appointment-setting team, not a PDF. Here is the path we walk with you.

  1. We audit your current outbound reality

    On a strategy call we map your territory, your closers' capacity, your existing data, and any calling you are doing now. The goal is a clear read on where booked appointments are leaking out of your funnel.

    You leave the call with a diagnosis you could act on with or without us.

  2. We design the team and the script

    We size the number of dedicated agents to your zip codes and closer capacity, then shape the script, qualification questions, and objection handling. You approve every word before it goes live.

    Scripts are refined from every solar and roofing campaign we have run.

  3. We stand up the data and dialer

    Our in-house scraping software builds and refreshes your calling lists weekly, filtered to your territory, and feeds the dialer. No stale purchased list that everyone else is already calling.

    Data discipline is the part most consultants never touch.

  4. We recruit, train, and put agents on the phones

    Premura hires and trains the setters, who dial 7 to 8 hours a day and book qualified appointments straight into your calendar. Roughly one qualified appointment per agent per day is the volume we manage toward.

    Agents are tested and replaced until they perform.

  5. We run it and coach it every day

    Daily coaching on live calls, QA against the standard you approved, and a live dashboard so you see production without waiting for a report. If something is not working, we cut it fast.

    A weekly check-in is not management. Daily is.

Advice-only consulting
or advice we run for you

Advice-only consultant

A plan, then you are on your own

  • You get a strategy document and recommendations
  • Hiring, payroll, and turnover on the floor become your job
  • Dialer, data, and CRM are separate purchases you integrate yourself
  • Scripts and QA are yours to iterate through hundreds of real calls
  • The plan is only as good as your ability to execute it daily

Premura consults and runs it

The diagnosis, then the floor that acts on it

  • The same honest diagnosis of your outbound setup
  • Dedicated agents recruited, trained, and managed for you
  • In-house data refreshed weekly and the dialer configured as part of the package
  • Scripts and QA you approve, then coached daily on live calls
  • Priced per dedicated agent, discussed on a call, with no long-term lock-in to start

If you have the operations team to execute a plan yourself, advice-only can be enough. If you want the appointments without building a second company to produce them, you want the consultant who also runs the floor.

Operators who let us
build and run it

These are real Premura clients describing their own results on camera. Watch them tell their numbers on the reviews page.

Watch the operators tell their numbers on camera →

Call center consulting,
the questions we hear first

What is call center consulting, and how is Premura different?

Traditional call center consulting hands you a report and a plan, then leaves you to hire, train, and manage the floor yourself. Premura consults the same way, diagnosing your outbound setup honestly, but we do not stop at advice. We build the appointment-setting team and run it day to day, so the plan turns into booked appointments instead of a document on a shelf.

Do you only advise, or do you actually run the call center?

Both, and that is the point. We advise on structure, scripts, data, and staffing, then we recruit, train, and manage dedicated agents who call your territory. You can take our diagnosis and run with it yourself, or have us operate the floor. Most clients choose the done-with-you-and-run-for-you path because running a floor daily is a full-time job.

What do you look at when you diagnose my outbound setup?

We review who is calling and how many hours a day they actually dial, the quality and freshness of your calling data, your script and objection handling, how appointments reach your closers, and whether anyone coaches the floor daily. Most outbound problems trace back to thin data, a weak script, or no daily management, and we address all three.

How are the agents staffed and managed after the consult?

Agents are dedicated to you and exclusive to your territory, not shared across other companies. Premura recruits, trains, and manages them, with setters dialing 7 to 8 hours a day and daily coaching on live calls. You approve the scripts and QA standards, watch results on a live dashboard, and talk to your agents directly.

Is there a long-term contract to get started?

No long-term lock-in is required to start. Pricing is per dedicated agent and is discussed on a strategy call, since it depends on how many agents you run. You pick the zip codes you want worked, and you can scale the team by adding or removing agents.

Get the diagnosis first,
then decide who runs it

Book a free strategy call. We will audit your outbound setup, map your territory, and size the team honestly. Take the plan and run it yourself, or have Premura build and manage the floor for you.

Book Your Strategy Call →

No long-term lock-in to start. See how it works, or explore building a call center and our setup services.